Navigation Program Metrics- Essential to Document Cancer Care Value

Navigation program metricsNavigation program metrics are central to documenting the value of navigator programs along the cancer care continuum and demonstrating the program benefits to an institution. The ACCC (Association of Community Cancer Centers) developed a set of standardized metrics so that any cancer program can measure the impact of their services regardless of the navigation program model in place.

These metrics, which are categorized as either patient experience, clinical outcomes, or business performance/return on investment, must include measures that assess a reduction in barriers to care and an improvement in the delivery of cancer care services that are effective and timely.

ACCC Navigation Program Metrics

Patient Experience

As the focus on cancer treatment shifts to embrace the complete continuum of care, navigators have even more opportunities to improve patient experience from initial outreach and screening through survivorship and end-of-life care. Patient navigation has been shown to be directly associated with improvements in important patient-reported outcomes– critical measurements to demonstrate the quality of health care.

Navigation program metrics related to patient experience include:

  • quality of life survey,
  • patient experience survey,
  • discharge experience,
  • surgical oncology patient education,
  • patient decision aids,
  • toolkit for caregiver(s),
  • alternative therapies, and
  • utilization of decision-aid tools.

Clinical Outcomes

Clinical outcomes tend to be more familiar for healthcare providers because clinicians have typically measured successes through patient clinical outcomes. These include:

  • distress screening,
  • timeliness of care,
  • pathway compliance,
  • interventions to address barriers to care, and
  • clinical trial education.

Business Performance/Return on Investment

Unlike patient experience metrics or clinical outcomes, business performance metrics are often less familiar to navigation programs. However, for cancer program administrators, this category is an important component to justify the return on investment for navigation services and build a strong sustainable business case.

Business performance and ROI metrics include:

  • decreased patient outmigration and increased patient retention rates,
  • referrals to revenue-generating services,
  • 30-day readmission rate via emergency department (ED),
  • ED admissions per number of chemotherapy patients,
  • number of referrals,
  • home care for elderly oncology patients,
  • adherence to treatment plans,
  • medication coverage and reconciliation program,
  • follow-up, proactive discharge planning,
  • disease-site specific rehabilitation programs,
  • Hospice and,
  • Oncology medical home benchmarks.

Unveiling Your Navigation Program Metrics with OncoNav

For many cancer programs, navigation program data can be challenging to gather efficiently, track consistently and report thoroughly. At OncoNav, our user-friendly and fully customizable software makes it easy to generate the metrics needed without adding to the patient navigator’s already full workload.

Your Patients Rely On You. You Can Rely On Us.

Our support team is comprised of nurse navigators and oncology professionals with decades of experience in the industry. We offer on-call customer support service Monday through Friday from 8 a.m. to 7 p.m. ET at (888) 369-1791 or by email at

Find out how OncoNav can be a beneficial and valuable resource for your facility today schedule your free demonstration today.